Frequently Asked Questions

Discounts

Can I combine multiple discounts in a purchase?

Only one discount/promotional code can be used at a time per purchase at checkout.

Can a discount code be used on Kits and Collections?

Unless stated otherwise, discount codes cannot be used on any kits or collections being that they are already at a discounted rate.

What do I do if I did not receive my sign-up code for my pro account, newsletter, or texting service?

If you did not receive your registration sign up email, please contact our team by email.

Do you offer a discount for on purchasing in bulk?

We offer an extended discount on our products when purchased by the case.  If you are a licensed professional, register for your own Pro Account to view current pricing.

What is the suggested in-salon retailing price point?

All suggested in-salon retail pricing is as listed on our traditional website.

Can I buy/pickup a brush in person?

ERGO does not have a storefront, however, you can contact our team and we can assist in finding the nearest salon to you that carries our products for in-person pick up.

PRODUCT INFORMATION

Does the ERGO TT2000 dryer come with a warranty?

Our dryer has a length of 9 inches and weighs 17.5 oz. (excluding cord)

What is the weight and length of your ERGO TT2000?

Our dryer has a length of 9 inches and weighs 17.5 oz. (excluding cord)

How long is the dryer cord?

The ERGO TT2000 dryer comes equipped with a 10-foot cord.

How many speeds and temperature settings are there?

The ERGO TT2000 dryer has two speed setting, high and low, and 3 temperature settings; Cool, Low Heat and High Heat. With heat distribution maxing at 289F.

Does the ERGO TT2000 come with a diffuser head and concentrator nozzles?

The ERGO dryer and diffuser are made with a custom fit as the diffuser is designed to snap onto the dryer barrel.  This means the diffuser is secure and will not pop off during use.

Does the ERGO TT2000 work with a universal diffuser?

The ERGO dryer and diffuser are made with a custom fit as the diffuser is designed to snap onto the dryer barrel.  This means the diffuser is secure and will not pop off during use.

How do I attach my diffuser nozzle?

To attach your ERGO diffuser to your ERGO TT2000 dryer we recommend placing your diffuser face down on a flat sturdy service, taking your dryer by the handle with one hand, and placing the other hand on the rear of the dryer. Gently press the dryer down, clicking the diffuser into place. To see a video on this procedure head to our learn page. click here

How many watts does your dryer require?

Our ERGO dryer is rated for 2000 watts but generally only requires 1750 watts for full operation.

What are the limitations of the ERGO dryer warranty?

WARRANTIES VOID IF: 

1) PURCHASED OUTSIDE NORTH AMERICA 

ERGO electrical styling tools are designed to be used with 110 voltage only. The warranty for all electrical tools from ERGO is null and void if the tools are used outside the United States and Canada.


2) ERGO does not offer its warranty on any product purchased anywhere other than an authorized salon, authorized web reseller, or advanced academy. 

3) Warranty void if the cord is cut or burned.

What are the dimensions of the ERGO Hot Mat?

The ERGO Hot Mat is all black, 10"W X 10.5"L, and features a nonslip textured design.

What is the suggested max heat resistance for the ERGO Hot Mat?

The suggested maximum heat exposure for the ERGO Hot Mat is 600F.

Does your Hot Razor come with a warranty?

We guarantee that your ERGO Iron has been handmade for ERGO Research and is free from defects in materials and workmanship. Each ERGO Iron is unconditionally guaranteed for 1 year after purchase; even if dropped.

Do you sell replacement blades?

We offer patented replacement razor blades within our shop. For Pro tips in their use, head over to our learn page.

What is the heat setting of the ERGO Hot Razor?

At full heat, the targeted temperature is 350F.

How long is the cord?

The ERGO Hot Razor comes equipped with a 10-foot cord.

Can the ERGO Hot Razor be used on dry hair?

Our Hot Razor is specifically designed with its unique heating capabilities to be used on dry hair or towel dried hair.

Can the ERGO Hot Razor be used when not connected to power?

When powered down or unplugged you can use your ERGO Hot Razor without heat. It will then simply work as a traditional razor would. Never use your heated Hot Razor on the nape or skin to avoid burns.

What are the benefits of using a heated razor?

Using a Hot Razor will seal the ends of the hair allowing the ends to have the same integrity as the midshaft. This means using the hot razor on all hair types will help avoid and prevent split ends.

Do your irons come with a warranty?

We guarantee that your ERGO Iron has been handmade for ERGO and is free from defects in materials and workmanship. Each ERGO Iron is unconditionally guaranteed for 1 year after purchase; even if dropped.

What are the plates of your Flat & Smoothing Iron made from?

Our ERGO Flat and Smoothing Iron plates are made of an aluminum base coated with a proprietary ceramic and tourmaline composition. 

What are the temperature settings on the irons?

The ERGO Irons have 3 standard heat settings 390F, 420F, 450F. We always recommend beginning with the lowest heat setting. For example, the 390F setting provides safe smoothing for color-treated hair. The 420F setting is for resistant or virgin hair types. 450F setting is for professional use only when providing keratin-type treatments.

What is the recommended voltage for your irons?

ERGO irons are designed to be used with 110 voltage only.

Can your Irons be used outside of the U.S. and Canada?

The warranty for all electrical tools from ERGO is null and void if the tools are used outside the United States and Canada.

What are the plates of your Mini-Crimping Iron made of?

Our Mini-Crimping iron plates are made of aluminum and coated with titanium. 

What products are in your Complete Brush Collection?

Our Complete Brush Collection comes as a set of all seven of our brushes available. Our 5 round barrel brushes ( ER65, ER53, ER43 ,ER33, ER25) and out two polishing paddles (ER1000 & ERDH500)

What is the difference between the Deluxe Blow Dry Kit and the Blow Dry Kit?

Both of these collections contain our Complete Brush Collection as well as a TT2000 Dryer. The difference would be that the Deluxe Blow Dry Kit comes with our Flat & Smoothing Iron as well.

What is the difference between a 'full case' of brushes and a 'complete brush collection'?

A full case is a single brush purchased in units of 12 where a Complete Brush Collection is a collection of 7 brushes containing 1 of each that we sell.

Is the dryer in your "The Weekender Collection' the same as your professional ERGO TT2000 dryer?

Yes, currently ERGO only offers one dryer and is the same throughout all collections.

Is the Flat Iron in your "Keep it Smooth" collection the same as your professional Flat & Smoothing Iron?

Yes, currently ERGO only offers one Flat & Smoothing Iron and is the same iron throughout all collections.

Can I Mix and Match any brushes in collections?

No, all collections are sold as displayed and tools cannot be adjusted.

Are the paddle brushes in your "Paddle Brush Collection" the same as the 2 different professional paddle brushes sold on your site?

Yes, ERGO only offers two paddle brushes currently and they are the same throughout all collections

What is the composition of the pins?

All ERGO paddle brush pins are made from Nylon infused with Tourmaline and Carbon for shine and heat resistance.

Are the paddle brushes suitable for detangling wet hair?

All ERGO paddle brushes are designed to detangle wet hair when using the brush vertically aligning the pins in a row and for gripping the hair during a blowdry when using the brush horizontally, which will create tension.

Can I submerge my brush in disinfectant?

The recommended cleaning instructions for an ERGO paddle brush is to soak your brush in warm soapy water to dislodge any product buildup. Wipe your brush down and proceed with state board-recommended disinfection procedures.

How do I remove excess water from the interior of my brush pad after cleaning?

The ERGO paddle brush comes uniquely designed with a drain hole at the end of your brush. Simply place your paddle brush in an upright position with your handle pointed upward. Leave your brush in this position for 60-90 seconds and your paddle brush will be free of excess water remaining within the brush pad.

Are your paddle brushes recommended for blow drying with?

Our uniquely designed ERGO paddle brush pins are heat resistant up to 500 degrees and great for gripping or flat wrapping the hair for a smooth, frizz-free finish.

What are your bristles made from?

All ERGO round brush bristles are made from Nylon, infused with Tourmaline and Carbon for shine and heat resistance. 

How much heat can your bristles withstand?

All ERGO round brush bristles have a recommended maximum heat use of 500 Degrees. BTW, hair should not be exposed to this temperature for an extended period of time, as it will contribute to damage and color fade.

What is the barrel of the round brush made from?

All ERGO round brush barrels are made from an aluminum barrel that is double-coated with a ceramic finish for even heat distribution throughout the barrel to ensure no one section of the barrel overheats causing damage to the hair.

What is your handle made from?

All ERGO round brush handles are made from a textured silicone material. This allows the brush to be handled with ease and comfort while having wet or product-covered hands. Some say the textured silicone feels like a well-deserved hand massage while styling!

Are all your round brushes the same length?

All ERGO round brushes are the same length and only vary in the size of the barrel diameter. The ERGO round brush comes in 5 different diameters; ER25, ER33, ER43, ER53, ER65.

How do I clean my round brush?

The recommended cleaning instructions for an ERGO round brush is to take a damp cloth to your brush by the barrel, squeezing, pulling, and rotating until the hair is removed from the bristles. Then soak your brush in warm soapy water to dislodge and product buildup. Wipe your brush down and proceed with state board recommended disinfection procedures.

Are your round brushes for all hair types?

All ERGO products are recommended for use on all hair types.

GIFT CARDS

How do i purchase a gift card?

You may purchase an ERGO gift cart through our Shop under "Gift Cards"

How do i redeem my gift card?

You will have an option upon checkout to apply any gift cards and or discount codes.

How do i receive my gift card?

All ERGO gift cards are digital and will be delivered to the provided email upon checkout.

Can i cash out or transfer my balance to another card or account?

ERGO gift cards are non-refundable or redeemable for cash or transfer.

Do your gift cards expire?

No, Gift cards do not expire and if you are unable to use yours, please reach out to our support team at 661-702-1098.

WARRANTY

What may inhibit me from being able to use my warranty?

WARRANTY VOID IF: 


1) PURCHASED OUTSIDE NORTH AMERICA. 

ERGO Electrical styling tools are designed to be used with 110 voltages only. The warranty for all electrical tools from ERGO is null and void if the tools are used outside the United States and Canada.

2) ERGO does not offer its warranty on any product purchased anywhere other than an authorized salon, authorized web reseller or advanced academy.

Is there a warranty on your round brushes?

Yes, we guarantee that your brush has been handmade for ERGO and is free from defects in materials and workmanship. Each ERGO brush is guaranteed for 1 year from the purchase date.  ERGO will replace any brush should it fail under normal use within the 1 year purchase time frame. ERGO does not offer its warranty on any product purchased anywhere other than an authorized salon, authorized web reseller, or advanced academy.

Does ERGO accept refunds or exchanges?

Currently, due to health and safety standard protocols, we are not accepting returns or exchanges for brushes. Please double check your order is to your liking before purchasing.

Is there a trial period for your products to determine if we want to keep them?

For our electrical tools, we offer a 7 day trial period. Before proceeding with a return please call us at 661-702-1098.

ACCOUNT INFORMATION

Where do I sign up?

You can create your own ERGO professional account at https://shop.askergo.com/pages/create-your-professional-ergo-account within our website.

Do I have to be a licensed professional with a valid license to register for a pro account?

To register for an ERGO Pro Account you must provide an image of a valid  cosmetology, barbering or (educator) licensing or have a current school/academy ID.

How do i log into my account?

You can log into your pro account by selecting 'Pro Store Login' within the drop-down of the left of our home page.

How do i recover my password?

To recover your password, select "Forgot Password" alongside providing your email address. From there you will be sent an email with a link to enter and confirm a new password. If you are unable to do so, please reach out to our team for support.

Do you accept resellers certificates?

If you are looking to retail ERGO products please reach out to our team by email at info@ergotsylingtools.com

What do I do if my email or phone number is already in use?

If your email or phone number appears to already be in use, you may have made a purchase in the past through our site or at a trade show. Try an alternate contact or contact our team by email. 

Do i receive any special offers for signing up?

Taking the time to register with ERGO as a professional always deserves a reward! Check your email after registration for a first purchase discount code.