What is shipping protection?
Shipping protection covers against packages that are lost, damaged, or stolen in transit.
How do I file a claim?
Customers can file a claim directly through our customer service department by emailing firstname.lastname@example.org.
Will I receive a replacement or reimbursement if my claim is approved?
You can select to receive a replacement or be reimbursed for your purchase.What is covered under the shipping insurance policy? You can read the full policy here: ShipTection Policy.
What are the filing time frames?
Time to File: 90 Days from Date of Shipment
Lost Shipments: Wait 20 Days Domestic; 30 Days International Shipment Damaged Shipments: Can Be Filed Immediately
What is covered?
Shipping protection covers items that are lost, damaged, or stolen in transit.
You can read the full list of items that aren’t covered here: ShipTection Policy.
What documents do I need to submit?
Online Claim Form
Proof of Value (Sales/Purchase Invoice)
Recipient Statement of Non-Receipt or Damage
(If Applicable) Pictures of Damage, repair estimate, or salvage value.
How long will it take to review my claim?
Most claims are resolved within 24 hours of submission.