Warranty
HOT RAZOR WARRANTY
We guarantee that your ERGO Razor has been handmade for ERGO Styling Tools and is free from defects in materials and workmanship. Each ERGO Iron is unconditionally guaranteed for 1 year after purchase even if dropped.
Warranty Void If:
- Purchased outside of North America
- ERGO Does not offer it's warranty on any product purchased anywhere other than an authorized salon/barbershop, academy or our official website.
Warranty Exclusions:
Our guarantee is in lier of all other warranties, including the implied warranty of fitness, and shall not extend to Hot Razors with burnt cords or showing non-accidental abuse, or that have been serviced by another company. ERGO shall not be liable for consequential damages or damages by reason of use of our Hot Razor for other than its intended purpose. ERGO damages shall be limited to the purchase price of the Hot Razor.
Warranty Service:
Hot Razors must include proof of date of purchase to receive warranty services. To obtain warranty services please email info@ergostylingtools.com
notifying us of a warranty request. Please send your Hot Razor along with a copy of your sales receipt and $20 via check made payable to ERGO Research Inc or cash to:
ERGO Styling Tools
Hot Razor Warranty Service
28069 Smyth Dr.
Valencia CA, 91355
Shipping:
We are unable to ship to P.O. Boxes. When shipping the Hot Razor, it is highly recommended that you use a trackable and insured shipping method such as UPS, FedEx or USPS Priority Mail. Don't forget to include your daytime phone number and e-mail address with your return shipping information so that you may be contacted in the event there are any questions and to ensure your return shipment is not delayed.
IRON WARRANTY
We guarantee that your ERGO Iron has been handmade for ERGO Styling Tools and is free from defects in materials and workmanship. Each ERGO Iron is unconditionally guaranteed for 1 year after purchase even if dropped.
Common Sense Precaution:
It is always a good practice to initially test your iron on a towel to confirm the setting. Warranty is not available and usage of the ERGO Iron is not suitable for countries using voltage other than 110V-120V (60Hz)
Warranty Void If:
- Purchased outside of North America
- ERGO Does not offer it's warranty on any product purchased anywhere other than an authorized salon/barbershop, academy or our official website.
Warranty Exclusions:
Our guarantee is in lier of all other warranties, including the implied warranty of fitness, and shall not extend to Irons with burnt cords or showing non-accidental abuse, or that have been serviced by another company. ERGO shall not be liable for consequential damages or damages by reason of use of our Irons for other than its intended purpose. ERGO damages shall be limited to the purchase price of the Iron.
Warranty Service:
Irons must include proof of date of purchase to receive warranty services. To obtain warranty services please email info@ergostylingtools.com
notifying us of a warranty request. Please send your Iron along with a copy of your sales receipt and $20 via check made payable to ERGO Research Inc or cash to:
ERGO Styling Tools
Iron Warranty Service
28069 Smyth Dr.
Valencia CA, 91355
Shipping:
We are unable to ship to P.O. Boxes. When shipping the Iron, it is highly recommended that you use a trackable and insured shipping method such as UPS, FedEx or USPS Priority Mail. Don't forget to include your daytime phone number and e-mail address with your return shipping information so that you may be contacted in the event there are any questions and to ensure your return shipment is not delayed.
Brush Warranty
We guarantee that your brush has been handmade for ERGO Styling Tools and is free from defects in materials and workmanship. Each ERGO Iron is unconditionally guaranteed for 1 year after purchase even if dropped.
Warranty Void If:
- Purchased outside of North America
- ERGO Does not offer it's warranty on any product purchased anywhere other than an authorized salon/barbershop, academy or our official website.
Warranty Service:
Brushes must include proof of date of purchase to receive warranty services. To obtain warranty services please email info@ergostylingtools.com
notifying us of a warranty request. Please send your Brush along with a copy of your sales receipt and $5 via check made payable to ERGO Research Inc or cash to:
ERGO Styling Tools
Iron Warranty Service
28069 Smyth Dr.
Valencia CA, 91355
Shipping:
We are unable to ship to P.O. Boxes. When shipping your brush, it is highly recommended that you use a trackable and insured shipping method such as UPS, FedEx or USPS Priority Mail. Don't forget to include your daytime phone number and e-mail address with your return shipping information so that you may be contacted in the event there are any questions and to ensure your return shipment is not delayed.
Blow Dryer Warranty
Warranty Void If:
- Purchased outside of North America
- ERGO Does not offer it's warranty on any product purchased anywhere other than an authorized salon/barbershop, academy or our official website.
Shipping Instructions:
Please include your name and return shipping address with your dryer and ship to:
TURBO POWER INC
31-40 Downing St.
Flushing NY 11354
When shipping the blow dryer, it is highly recommended that you use a trackable and insured shipping method such as UPS, FedEx or USPS Priority Mail. Do not forget to include your daytime phone number and e-mail address with your return shipping information so that you may be contacted in the event there are any questions and to ensure your return shipment is not delayed.
Warranty Eligibility:
Please enclose proof of purchase (copy of receipt) to ensure warranty coverage. Service for dryers outside of warranty (after 1 year):
Please contact Turbo Power Inc. at 718-961-0767 for service and cost estimate.
Replacement Parts:
Concentrator nozzle can be purchased via our website and rear cover filter replacements may be purchased directly by calling us at 661-702-1098 or emailing us info@ergostylingtools.com
Post Warranty Dryer Service Instructions:
ERGO offers a smart way to not contribute to the landfill by offering a reconditioning service for your dryer. This will allow you many years of performance and provide great value. After your 1 year warranty has expired, your dryer can still be totally reconditioned for a flat fee of $39.00 within the Continental U.S. ($45.00 for Hawaii/Alaska or Canada). Price subject to change without notice. As every part of your ERGO dryer is independently replaceable (motor, heating element, switches, etc.) and upon receipt in the service center, your dryer will be:
- Taken apart for inspection and replacement of failed parts
- Reassembled and tested to ensure perfect performance
- Cosmetically cleaned of styling product build-up
- Returned to you via UPS
Enclosing a short note inside your dryer return noting what is not performing perfectly will aid the technician in getting started in servicing your dryer. Please insure and send your dryer by a trackable method (UPS or Priority Mail) and a check for $39.00 (or $45.00) made out to Turbo Power Inc to:
TURBO POWER INC.
31-40 DOWNING ST.
FLUSHING, NY. 11354
You will normally receive your repaired dryer (completely serviced and cleaned) generally within 8-12 business days from when TURBO POWER receives your dryer and payment for repair. If ever in doubt about how to proceed, please call TURBO POWER directly at 718-961-0767.